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Understanding Asana Divisions

Learn how Asana Divisions work, how billing and access are managed, and what to do if your team needs broader organization visibility.

What Is a Division in Asana?

At the highest level, your company’s Asana instance is called the Organization. This includes anyone with an email address on your company domain (e.g., @yourcompany.com).

Within the Organization, you can create Divisions — independent workspaces where specific teams operate with their own settings, features, and billing.

Think of a Division as a container for one or more Teams that operate semi-independently from the rest of the company.

How Divisions Work

  • Each Division is assigned a billing owner and has its own license pool.

  • Only the people in a Division count against that Division’s license count.

  • Teams within a Division share access to the paid features associated with that Division’s subscription level (e.g., Starter, Advanced, Enterprise).

  • Users outside your Division will not have access to the same features — and cannot be managed by your billing owner.

Common Pitfalls to Avoid

1. “I Only See 2 Seats Left Out of 50 — Why?”

That means 48 people are part of your Division, and you’re paying for them — whether they’re actively using it or not.
If you want to free up seats:

  • Remove inactive users from your Team (not just from projects).

  • Move users to another Team outside your paid Division.

  • Unassign them entirely if they no longer need access.

2. “Can I See Everyone in My Company?”

Only an Organization Super Admin can see and manage all Divisions and users across the entire organization.
If you’re a billing owner in a Division, your access is limited on purpose.
To identify your Organization’s Super Admin, you may need to check with your IT department or reach out to Asana Support.

3. “Why Doesn’t Everyone Have the Same Features?”

Each Division has its own subscription tier.
If one Division is on Enterprise and another is on Starter, their feature sets won’t match.
This is by design — it allows departments to purchase only what they need.

Key Terms

Term Description
Organization Your company’s Asana instance tied to your domain. Includes all users.
Division A subset of the org with its own billing, settings, and teams.
Team A group within a Division that shares access and projects.
Billing Owner The person responsible for managing seats and payments in a Division.
Super Admin The org-wide admin who can manage all users, teams, and Divisions.
 

How to Move from Division to Full Org Access

If your team has outgrown its Division or you need global visibility:

  • Contact your internal Super Admin to discuss consolidating Divisions

  • Or reach out to Asana Support to request a move to organization-level billing and admin management