--- title: Who Does What During a Workflow Optimization Project? description: Not sure who owns what during your Cirface engagement? Here’s a quick breakdown of responsibilities between your team and ours. --- [Skip to content](https://help.cirface.com/en/knowledge/roles-and-responsibilities-client-vs-cirface#main-content) English Show submenu for translations [Submit a Support Ticket](https://help.cirface.com/en/knowledge/kb-tickets/new?hsLang=en) [![Cirface\_Blue Yellow - 1920](https://help.cirface.com/hs-fs/hubfs/Cirface/%5BCirface%5D%20Logo%20and%20Branding/Cirface_Blue%20Yellow%20-%201920.png?width=150&height=60&name=Cirface_Blue%20Yellow%20-%201920.png)](https://help.cirface.com/en/knowledge?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Ticket](https://help.cirface.com/en/knowledge/kb-tickets/new) - [Contact us](https://cirface.com/contact) [Contact us](https://cirface.com/contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Cirface Knowledge Base](https://help.cirface.com/en/knowledge?hsLang=en) 2. [Services Onboarding](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en) 3. [Kickoff Prep & Discovery](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#kickoff-prep-discovery) April 24, 2025 # Who Does What During a Workflow Optimization Project? ## Not sure who owns what during your Cirface engagement? Here’s a quick breakdown of responsibilities between your team and ours. Every project is a partnership. This guide gives a quick overview of who’s responsible for what during your engagement, so expectations stay clear and momentum stays strong. You can use this as a reference throughout your project—especially during handoffs or when you’re adding new team members to the mix. --- ### 🧩 What Cirface Owns - Running discovery sessions and capturing requirements - Designing sandbox environments and workflow prototypes - Building and configuring projects in your Asana environment - Delivering training sessions and coaching - Managing the project plan, timelines, and deliverables - Providing documentation (SOPs, templates, recordings) - Offering recommendations based on best practices - Ongoing support (if enrolled in a support plan) --- ### 🧠 What Your Team Owns - Assigning internal champions and decision-makers - Submitting workflows via Loom + the Workflow Definition Form - Granting access to your Asana workspace and tools - Providing timely feedback during testing and validation - Participating in trainings and internal adoption - Approving deliverables and raising red flags early - Implementing internal change management (if support not included) --- ### 🔄 What We Co-Own - Weekly status check-ins - Timeline accountability (we’ll hold you to it—you hold us to it) - Shared documentation folder access - Change requests or new workflows outside of original scope - Communication norms: clear, prompt, collaborative --- ### 💡 Tip If you’re ever unclear on who’s responsible for something, just ask your Cirface Project Manager. 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