--- title: Project Timelines, Extensions & Communication Expectations description: Learn how Cirface manages project pacing, extensions, and shared accountability with clients. --- [Skip to content](https://help.cirface.com/en/knowledge/project-timelines-extensions-communication-expectations#main-content) English Show submenu for translations [Submit a Support Ticket](https://help.cirface.com/en/knowledge/kb-tickets/new?hsLang=en) [![Cirface\_Blue Yellow - 1920](https://help.cirface.com/hs-fs/hubfs/Cirface/%5BCirface%5D%20Logo%20and%20Branding/Cirface_Blue%20Yellow%20-%201920.png?width=150&height=60&name=Cirface_Blue%20Yellow%20-%201920.png)](https://help.cirface.com/en/knowledge?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Ticket](https://help.cirface.com/en/knowledge/kb-tickets/new) - [Contact us](https://cirface.com/contact) [Contact us](https://cirface.com/contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Cirface Knowledge Base](https://help.cirface.com/en/knowledge?hsLang=en) 2. [Services Onboarding](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en) 3. [Project Delivery & Engagement](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#project-delivery-engagement) May 7, 2025 # Project Timelines, Extensions & Communication Expectations ## Learn how Cirface manages project pacing, extensions, and shared accountability with clients. Project timelines are collaboratively managed between the Cirface Project Manager and your internal stakeholders. Staying on track requires shared effort — and here’s what you need to know: --- **Weekly Engagement Is Required** Clients should dedicate time each week to meet with the Cirface team, respond to feedback requests, and move decisions forward. This is essential for meeting deadlines. **Response Expectations** You can expect a response from Cirface within 1 business day. In return, clients are expected to reply to Cirface emails or feedback requests in a timely manner to avoid blockers. **How We Track Time** Cirface allocates hours to: - Meetings (group or 1:1) - Email and project communication - Discovery, design, and implementation work performed offline by your consultant *We do not provide detailed hour-by-hour reports.* --- **Extensions & Grace Periods** Projects include a built-in two-week grace period beyond the SOW completion date if additional time is needed — as long as it’s requested and approved before that date. After that, a formal **change order** is required to continue work. **How to Request a Change Order:** Contact your Cirface PM or Solutions Engineer and we’ll initiate the paperwork. For major shifts in deliverables or scope, a new SOW may be created instead. **Note:** The grace period and extension terms are outlined in your contract. We recommend you review that language or reach out if you need clarification. - [Cirface FAQs: Pricing, Training, Support, and More](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#main-content) - [Getting Started](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#getting-started) - [Pricing & Billing](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#pricing-billing) - [Training & Learning Paths](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#training-learning-paths) - [Support & Post-Implementation Resources](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#support-post-implementation-resources) - [Service Details & Deliverables](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#service-details-deliverables) - [Region & Scheduling](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#region-scheduling) - [Asana License Management](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#main-content) - [License Procurement & Ordering](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#license-procurement-ordering) - [License Onboarding & Account Access](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#license-onboarding-account-access) - [SSO, SCIM, and Security Setup](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#sso-scim-and-security-setup) - [Seat & License Management](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#seat-license-management) - [Sales & Demo Resources](https://help.cirface.com/en/knowledge/sales-demo-resources?hsLang=en#main-content) - [Pre-Call Prep](https://help.cirface.com/en/knowledge/sales-demo-resources?hsLang=en#pre-call-prep) - [Product & Services Overview](https://help.cirface.com/en/knowledge/sales-demo-resources?hsLang=en#product-services-overview) - [Buyer FAQs & Decision Support](https://help.cirface.com/en/knowledge/sales-demo-resources?hsLang=en#buyer-faqs-decision-support) - [Services Onboarding](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#main-content) - [Post-Signature Welcome](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#post-signature-welcome) - [Kickoff Prep & Discovery](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#kickoff-prep-discovery) - [Project Delivery & Engagement](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#project-delivery-engagement) - [Enterprise Admin Enablement](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#main-content) - [Security & Compliance Controls](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#security-compliance-controls) - [Organization Settings & Configuration](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#organization-settings-configuration) - [AI Security & Compliance](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#ai-security-compliance) - [Migration & Upgrades](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#migration-upgrades) - [Training & Adoption](https://help.cirface.com/en/knowledge/training-adoption?hsLang=en#main-content) - [Executive Visibility](https://help.cirface.com/en/knowledge/training-adoption?hsLang=en#executive-visibility) [![Chill listening crop-3](https://help.cirface.com/hs-fs/hubfs/Cirface/%5BCirface%5D%20Logo%20and%20Branding/Cirface_Blue%20Yellow%20-%201920.png?width=60&height=24&name=Cirface_Blue%20Yellow%20-%201920.png "Chill listening crop-3")](https://cirface.com/) [mailto:info@cirface.com](mailto:info@cirface.com) Copyright © 2025, Cirface