Does Cirface Offer Support Services?

Timeline: Ongoing (post-implementation)
Goal: Sustain adoption and continuously improve

Even the best workflows lose value if they're not supported over time. That’s why we offer structured post-implementation support through our Asana Support Plans—to help your team adopt, adapt, and thrive with your new workflows.

This phase is about moving from “implementation” to impact.

Why Ongoing Support Matters:

• User questions will surface as people begin using the system in real work scenarios

• Workflows need light tweaks as business needs evolve

• New hires or teams may onboard into Asana post-implementation

• Integrations or rules may need adjustments as your tool stack or processes change

Without support, the risk is:

• Workflows degrade or get misused

• Knowledge gets lost with turnover

• Adoption drops due to lack of guidance

• Admins get overwhelmed with questions or requests

Our Asana Support Plans

Cirface offers three tiers of fractional support, from 5 to 20 hours per month:

All plans include:

• Access to Cirface Asana experts for questions and troubleshooting

• Monthly coaching and Q&A sessions

• Workflow guidance, refreshers, and playbook updates

• Early access to best practices, new templates, and product news

Support plans do not include new workflow builds or full re-implementations.

When to Enroll

We recommend enrolling in a support plan immediately after your project go-live to ensure you:

• Get full value from the system you just implemented

• Avoid internal confusion or “platform drift”

• Maintain a strategic partner to guide adoption and scale success

If you're unsure which tier is right, we’ll advise based on team size, complexity, and internal Asana ownership.