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Understanding Cirface vs Asana Billing

Learn how billing works when Cirface becomes your Asana billing owner and how to handle refunds from Asana if applicable.

Once Cirface becomes your billing owner, your billing relationship transfers from Asana to us. This change impacts how and when you’re invoiced, and how any prior payments made directly to Asana are handled.

Annual Billing Through Cirface

Cirface will issue your invoices on an annual billing cycle:

  • Your first invoice will be sent after you sign the Ironclad Customer Acknowledgement Form.

  • Moving forward, your renewal invoice will be issued 30 to 45 days before your subscription renewal date, giving your team time to process and prepare for the upcoming term.

All billing communication and invoicing will come directly from Cirface.

Transitioning Mid-Contract from Asana to Cirface

If you are mid-contract with Asana and Cirface is becoming your billing owner during that term:

  • Any unused portion of your payment to Asana is eligible for a refund.

  • To request the refund, complete this refund request form and email it to info@cirface.com.

  • Cirface will then submit your refund request to Asana Finance on your behalf.

  • This ensures that there is no overlap in billing and that any adjustments are processed accurately.

Please be sure to include all relevant details—such as your account email, billing contact, and any Asana transaction references—when submitting your form.