--- title: Managing License Renewals or Seat Changes description: Learn how to manage license renewals, tier changes, and seat adjustments when Cirface is your billing partner for Asana. --- [Skip to content](https://help.cirface.com/en/knowledge/managing-license-renewals-or-seat-changes#main-content) English Show submenu for translations [Submit a Support Ticket](https://help.cirface.com/en/knowledge/kb-tickets/new?hsLang=en) [![Cirface\_Blue Yellow - 1920](https://help.cirface.com/hs-fs/hubfs/Cirface/%5BCirface%5D%20Logo%20and%20Branding/Cirface_Blue%20Yellow%20-%201920.png?width=150&height=60&name=Cirface_Blue%20Yellow%20-%201920.png)](https://help.cirface.com/en/knowledge?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Ticket](https://help.cirface.com/en/knowledge/kb-tickets/new) - [Contact us](https://cirface.com/contact) [Contact us](https://cirface.com/contact) How can we help you? - There are no suggestions because the search field is empty. 1. [Cirface Knowledge Base](https://help.cirface.com/en/knowledge?hsLang=en) 2. [Asana License Management](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en) 3. [License Procurement & Ordering](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#license-procurement-ordering) April 22, 2025 # Managing License Renewals or Seat Changes ## Learn how to manage license renewals, tier changes, and seat adjustments when Cirface is your billing partner for Asana. If Cirface manages your Asana billing, all changes related to your license count or subscription tier must go through us. We serve as your billing owner, which allows us to help facilitate updates and ensure accuracy in your subscription. ### Requesting Seat or Tier Changes To: - **Add or remove licenses** - **Change your license tier** Contact us directly at `info@cirface.com`. We will coordinate with Asana to process your request. Please note that **mid-contract downgrades are not permitted**. Any license downgrades must be scheduled to take effect at the **end of your current subscription term**. ### Cirface Renewal Process If you are a current Cirface customer, we will proactively reach out **60 to 90 days before your renewal date**. This gives your team time to review your account, discuss any changes, and plan ahead for the next term. If you'd like to schedule an account review or make changes during this window, our team is available to assist. ### Leaving Cirface If you choose to stop working with Cirface and revert to a direct relationship with Asana, you can do so by contacting Asana support **within 30 days of your renewal**. After this period, your renewal will be processed through Cirface for the next term. - [Cirface FAQs: Pricing, Training, Support, and More](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#main-content) - [Getting Started](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#getting-started) - [Pricing & Billing](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#pricing-billing) - [Training & Learning Paths](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#training-learning-paths) - [Support & Post-Implementation Resources](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#support-post-implementation-resources) - [Service Details & Deliverables](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#service-details-deliverables) - [Region & Scheduling](https://help.cirface.com/en/knowledge/cirface-faqs-pricing-training-support-and-more?hsLang=en#region-scheduling) - [Asana License Management](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#main-content) - [License Procurement & Ordering](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#license-procurement-ordering) - [License Onboarding & Account Access](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#license-onboarding-account-access) - [SSO, SCIM, and Security Setup](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#sso-scim-and-security-setup) - [Seat & License Management](https://help.cirface.com/en/knowledge/asana-license-management?hsLang=en#seat-license-management) - [Sales & Demo Resources](https://help.cirface.com/en/knowledge/sales-demo-resources?hsLang=en#main-content) - [Pre-Call Prep](https://help.cirface.com/en/knowledge/sales-demo-resources?hsLang=en#pre-call-prep) - [Product & Services Overview](https://help.cirface.com/en/knowledge/sales-demo-resources?hsLang=en#product-services-overview) - [Buyer FAQs & Decision Support](https://help.cirface.com/en/knowledge/sales-demo-resources?hsLang=en#buyer-faqs-decision-support) - [Services Onboarding](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#main-content) - [Post-Signature Welcome](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#post-signature-welcome) - [Kickoff Prep & Discovery](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#kickoff-prep-discovery) - [Project Delivery & Engagement](https://help.cirface.com/en/knowledge/services-onboarding?hsLang=en#project-delivery-engagement) - [Enterprise Admin Enablement](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#main-content) - [Security & Compliance Controls](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#security-compliance-controls) - [Organization Settings & Configuration](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#organization-settings-configuration) - [AI Security & Compliance](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#ai-security-compliance) - [Migration & Upgrades](https://help.cirface.com/en/knowledge/enterprise-admin-enablement?hsLang=en#migration-upgrades) - [Training & Adoption](https://help.cirface.com/en/knowledge/training-adoption?hsLang=en#main-content) - [Executive Visibility](https://help.cirface.com/en/knowledge/training-adoption?hsLang=en#executive-visibility) [![Chill listening crop-3](https://help.cirface.com/hs-fs/hubfs/Cirface/%5BCirface%5D%20Logo%20and%20Branding/Cirface_Blue%20Yellow%20-%201920.png?width=60&height=24&name=Cirface_Blue%20Yellow%20-%201920.png "Chill listening crop-3")](https://cirface.com/) [mailto:info@cirface.com](mailto:info@cirface.com) Copyright © 2025, Cirface